At Wren Explores, we are committed to delivering your orders promptly and ensuring a smooth shipping experience. Please review our shipping policy for details on processing times, delivery schedules, and order tracking.
1. Order Processing
- Orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Delivery Timeframes
- Standard Shipping: Delivery within 5-7 business days after order processing.
- Express Shipping: Delivery within 2-4 business days.
- Delivery times may vary depending on location, courier service, and external factors such as weather conditions.
3. Cash on Delivery (COD) Orders
- COD orders require confirmation via phone or email before shipping.
- Customers should have the exact amount ready at the time of delivery, as couriers may not provide change.
- Repeated non-acceptance of COD orders may result in restrictions on future COD purchases.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS to monitor its delivery status.
5. Delivery Delays & Issues
While we aim to ensure timely deliveries, unexpected delays may occur due to weather conditions, courier service issues, or unforeseen circumstances. If your order is delayed beyond the estimated timeframe, please contact us at [email protected] for assistance.
6. Order Modifications & Cancellations
- Orders can be modified or canceled within 12 hours of placement.
- Once shipped, orders cannot be changed or canceled.
For any shipping-related inquiries, please reach out to us at [email protected].