At Wren Explores, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return and refund under the conditions outlined below.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Any damaged, used, or incomplete items may not be eligible for return.
2. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Our team will provide instructions on how to return the item.
- The item must be handed over to the courier in its original condition.
3. Refund Method
- Refunds will be processed only in cash upon successful return of the item.
- The cash refund will be provided at the time of return pickup or delivery personnel confirmation.
- No refunds will be issued via bank transfer, store credit, or any other payment method.
4. Non-Returnable Items
- Items that are damaged due to misuse or improper handling.
- Perishable goods, personal care products, or customized items.
5. Refund Processing Time
- Cash refunds will be processed immediately at the time of return collection.
- If a refund cannot be completed immediately, our support team will inform you of the next steps.
For any return and refund inquiries, please contact us at [email protected].